Managed Migration Terms & Conditions

These Managed Migration Terms and Condition apply to both paid and bundled migrations and are supplemental to Black Nova Designs’ General Term and Conditions. The request that Black Nova Designs carry out a migration constitutes acceptance of these Managed Migration Terms and Conditions and Black Nova Designs General Terms and Conditions.

To initiate a migration request. all data on the migration form displayed in the my.tsohost.com client area must be completed. Once this is done, a support ticket will be raised automatically, and Black Nova Designs will endeavour to respond to this within 1 working day with a suggested migration date/time.

The Customer accepts and understands that Black Nova Designs can only move websites from web hosts where Black Nova Designs has FTP access.

The migration service is the movement of the Customer’s files and databases from their existing host to the Black Nova Designs platform.

Sensitive data shared with Black Nova Designs during the migration of your website will be held in compliance with all UK data protection legislation.

Black Nova Designs is not responsible for any loss or damage whatsoever arising from a website migration. Before requesting a migration, Customers must take a full backup of their website data and files.

The Customer accepts and understands that Black Nova Designs will not migrate email, domain registration or custom DNS records. Black Nova Designs will attempt to migrate all databases we believe are necessary for the operation of your website, but it is the Customer’s responsibility to ensure that any website functions correctly post-migration.

Black Nova Designs will not migrate an SSL certificate from the Customer’s current provider. If an SSL certificate is required for any migrated websites, then a new one will have to be purchased via Black Nova Designs.

Once a migration is completed, Customers must check that the content has been transferred successfully before cancelling any third-party hosting package. Customers are solely responsible for the decision to terminate any hosting provided by a third-party and Black Nova Designs accepts responsibility for loss of data.

Black Nova Designs will not debug technical issues with a customer’s website, scripts or databases, whether or not the Customer believe these to have arisen due to the migration. Basic Migrations Black Nova Designs will endeavour to migrate the Customer’s website within 3 working days, but the Customer accepts this may not be possible during busy periods or due to unforeseen technical issues.

If your DNS is not hosted with Black Nova Designs, then it is solely the Customer’s responsibility to update your DNS records. eCommerce Migrations Black Nova Designs will endeavour to migrate the website at the scheduled time however there may be some deviation due to unforeseen technical issues or human factors.

If your DNS is not hosted with Black Nova Designs, then it is solely the Customer’s responsibility to update your DNS records during the migration window.