General Conditions

Enquiries
If you have a query about your account or any invoice, please call the Accounts Department (9am-5.00pmMon – Fri) Calls to this number are charged at a local rate.

t. 01793 210 045
e.

For all written enquiries, please address your letter to:
Accounts Department, Black Nova Designs Ltd, Calne, Wiltshire, SN11 9PL.

Changing contact details
If any of your company details change, you are able to update your records directly using your Online Client Control Panel. This automatically changes the details accessed by our accounting system. If you forget your password or you are unable to log into your Client Area, please email

New services
If you want advice on new services or you wish to amend existing services please call on 01793 210 045.

Striving for improved communication We are determined to give you excellent customer service. A great deal of energy is invested into staff training and communication. If you have a problem or if you are unhappy with the way we have dealt with you, please call 01793 210 045 and ask to speak with a manager.

Payment Methods available to you

Online
Paying online is quick, easy, and secure and your account is updated instantly.

Direct Debit
Make life easier and pay by Direct Debit. It only takes a minute to setup online and future payments will be taken automatically, remove the hassle of monthly payments via credit or debit card, cheque or BACS.
Set up Direct Debit Online Now via your Client Area – https://pay.gocardless.com/AL0000EXY0S25W

Or if you prefer, contact our accounts team on 01793 210 045 to arrange Direct Debit over the phone.

Phone
Simply call Black Nova Designs on 01793 210 045 and ask to speak to someone in accounts. Have your credit or debit card ready. We accept VISA, DELTA, MASTERCARD, SWITCH/MAESTRO.

Automatic Bank Transfer
Name: Black Nova Designs Ltd
Sort Code: 09-01-28
Account No: 90617170

Cheque
Please make your cheque payable to Black Nova Designs Ltd.
Send your payment to:
Accounts Department, Black Nova Designs Ltd, Calne, Wiltshire, SN11 9PL.

Terms and conditions of business and domain name terms

By using Black Nova Designs Ltd to register or host your domain, or for any other service you automatically agree to our Terms and Conditions, Domain Name Terms, Privacy Policy and Acceptable Usage Policy.