Account Update Policy

To provide efficient service and comply with data protection laws, any requests for changes to your account (including billing changes, password changes or any other technical changes) must be submitted by ticket or email from your registered address.

Our responsibility to provide support is limited to diagnosing problems with the hosting service itself. However, at our sole discretion and on a best effort basis, our support agents may attempt to assist with other issues such as client device configuration, website scripting and database issues, website optimisation and malware removal. Where such support is offered, it is done so without warranty. The customer agrees to indemnify Black Nova Designs against any loss or damage, direct or consequential, arising from the provision of this support.

Our support agents (concierge, migration, sysops and our standard support team) may suggest products, applications and third-party services for use on your website. The customer is wholly responsible for any actions taken and Black Nova Designs makes no warranty as to the suitability of these services and accepts no liability for any loss or damage arising from their use.