Why your business needs managed IT support
As your business grows and evolves, you might find that the complexity of your tech does too. IT can (and should be!) a powerful tool to help you find more customers, provide services, streamline operations, solve problems and ultimately boost profits and support growth.
But what often happens instead is that as you hire more staff and the size of your system grows, that boost doesn’t materialise. It could be that your staff get slowed down by your IT processes, instead of tech enabling them to work quicker. Or your hardware – so the actual computers, printers and scanners – are out of date and slow. And the more people and devices you have, the greater your risk of cyber threats. So, what can you do about it?
Having to manage IT can feel at best like a distraction, and at worst something you’re totally unqualified to do. And as we said in the intro, technology is something that should be there to help you, not be a headache. So how can you make sure you’re utilising IT as effectively as possible. That’s where a Managed Service Provider (MSP) comes in.
The benefits of a managed IT service
When you partner with an MSP, you’re not just outsourcing your IT problems: you’re also gaining peace of mind, enhanced security and the confidence that an expert is keeping an eye on things behind the scenes. Here’s a closer look at why it’s a smart move, especially businesses who want to grow and make sure their operations are efficient:
- Proactive protection. An MSP keeps your systems secure and up to date, dramatically reducing the chance of downtime, data loss, or cyber breaches.
- On-demand expertise. Instead of Googling error codes or waiting on hold with tech support, you’ve got a knowledgeable team at your fingertips.
- No in-house overheads. You don’t need to employ a full-time IT specialist to get professional support, so it’s perfect for small and medium businesses too.
- Support that grows with you. Whether you’re adding new staff, rolling out new devices or opening new locations, your IT can scale smoothly alongside you.
Why choose Black Nova Designs as your MSP?
When you’re looking for an MSP, think about experience, support and response times. Here’s why we think it’s worth taking a closer look at Black Nova Designs. You’ll be supported by Kyle Holmes, our founder and managing director, and the tech team. With over 20 years of experience, lots of IT qualifications and a calm and helpful approach, Kyle and the team is the go-to for many of our clients when it comes to getting things sorted quickly. He’s supported by the rest of the team in our Calne office, which means that even if Kyle’s away, your business won’t grind to a halt with an IT issue. More brains on the job means faster response times, wider expertise and a better service overall.
We’re here to help you and your staff work smarter, stay secure and get on with what you do best – running your business – without worrying about your tech. For a flat monthly fee, we’ll take care of your IT setup with:
- Unlimited telephone and remote support
- Proactive monitoring to spot issues before they become problems
- Network and internet support
- Antivirus and ransomware protection
- Microsoft/Office 365 Business Apps license
- Backup for all files, emails, SharePoint/OneDrive sites and more
Our managed support service is priced from £60 + VAT per device, per month, with optional add-ons available for additional email accounts, VOIP, leased line and any other IT support you need. There aren’t any hidden fees or long contracts, and we will set up the hardware and software for you.